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Eagle Enterprises Return and Exchange Policy

At Eagle Enterprises, we are committed to ensuring your satisfaction with every purchase. Our return and exchange policy is designed to be fair, transparent, and customer-friendly. Please review the following details to understand our guidelines:

  1. Return Period:
    Items can be returned within 30 days from the date of purchase. We believe this timeframe allows ample opportunity for you to inspect and assess your purchase.
  2. Eligibility Criteria:
    To be eligible for a return or exchange, items must be in unused and original condition, including all tags and packaging. Proof of purchase is required for all returns.
  3. Return Process:
    Initiating a return is easy. Simply contact our customer service team or log in to your account on our website to initiate the return process. We'll guide you through the necessary steps.
  4. Return Shipping:
    Customers are responsible for return shipping costs, unless the product is defective or there was an error in the order. We recommend using a trackable shipping service to ensure the safe return of your items.
  5. Refund or Exchange:
    Once your returned items are received and inspected, we will process your refund to the original payment method or facilitate an exchange based on your preference.
  6. In-Store Returns:
    For added convenience, you can return online purchases to any of our Eagle Enterprises store locations. Please bring your proof of purchase or order confirmation.
  7. Exceptions for HAZMAT Products:
    Please note that if your order includes Hazardous Materials (HAZMAT) products, additional restrictions may apply. Contact our customer service team for guidance on the specific return process for these items.

Eagle Enterprises values your trust, and we are dedicated to making the return and exchange process as straightforward as possible. If you have any questions or concerns, our friendly customer service team is here to assist you. Thank you for choosing Eagle Enterprises for your shopping needs.